Objectifs :
This training allows students, future managers and executives to question the factors and stages of “escalation" that lead to conflict irritation. It facilitates self-knowledge and positioning in crisis situations, so as not to provoke conflicts and generate productive outcomes.

Programme :
Develop emotional awareness
Understanding how emotions work:
Emotional quotient: become aware of your dominant emotions and overcome your unconscious reactions
Control emotions and outward appearance
Understand people’s motivations and concerns
Building positive relationships on a daily basis
Developing Emotional Intelligence

Identifying your assertive profile
Communicate and Assert:
Communication
Understanding how it works
Active listening to each other for better positive relationships
Developing Assertiveness


Building confidence
Nurturing self-esteem
Say no when necessary
Turn difficulties into positive

Provide constructive criticism
Exist in the confrontation:
Prepare your review
Explain yourself with the DESC method


Assertively saying “no”
Think positively:
Say no when necessary
The right attitude to say no

Resolving conflicts
Take action:
Identify sources of conflict
Practice getting out of conflict

Pré-requis :
English speaking

Méthode pédagogique :
• Theoretical inputs supported by practice
• Many custom workout exercises
• Tools to accelerate implementation: checklists and operational tools
• Analyze conflict situations and aggressive behavior
• Describe modulation processes and acceptable outcomes
• Scenarios (role plays)

Compétences acquises à l'issue de la formation :
• Know the different types of personalities found in a social body and the principles of positive group dynamics
• Identify the tension factors (structural, functional, interpersonal), in the professional environment and the different classes of conflict situations (emotional, rational, etc.) as well as the mechanisms that lead to the crisis (misunderstanding, values, distortion of the message, bad image, etc.)
• Propose possible solutions (negotiation field, areas of agreement, “win-win” logic, etc.) for positive solutions that can be transposed to known situations
• Find appropriate behavioural solutions

Les Compétences et capacités visées à l'issue de la formation (fiches RNCP)

Arrêté du 22 février 2019 définissant les compétences des diplômés du doctorat et inscrivant le doctorat au répertoire national de la certification professionnelle. https://www.legifrance.gouv.fr/loda/id/JORFTEXT000038200990/

Compétences sociales

- Connaissance et Maîtrise de soi et de son comportement = Capacité à s'auto-évaluer et se remettre en question ; Connaissance de ses propres limites ; Dosage Rigueur/souplesse

- Compétences inter-relationnelle = Sens de la communication ; Capacité d'écoute et d'empathie, bienveillance ; Relation à l'autre ; Capacité à travailler en équipe et sens de la responsabilité collective.

La formation participe à l'objectif suivant :préparer le devenir professionnel des doctorants dans le secteur public comme dans le secteur privé